What It Is: Customers can get direct guidance from trained vendor staff or product specialists while shopping. This helps you compare products, ask questions, and choose the best option for your needs before buying.
How It Works:
Look for the “Shop with an Expert” option on participating product or vendor pages.
Choose Chat, Video Call, or In-Store Appointment (if offered).
Receive confirmation with the expert’s contact info or meeting link.
Get personalised recommendations and complete your purchase online or in-store.
Availability: Only some vendors offer expert shopping. Availability is shown on the product page.
Fees: This service is usually free. Any vendor-set fee for premium advice is displayed before you book.
Orders & Returns: Purchases made through an expert follow the same 7-day return policy and cancellation rules.
Support: For issues or missed sessions, email support@pockettpinch.com with your order or booking number.
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