Track a package

When Tracking Starts: You receive a tracking link by email and/or WhatsApp once your order is confirmed and handed over to the delivery carrier or prepared for pickup.

How to Track:

1. Go to My Account > Orders on PockettPinch.

2. Select your order and click Track Package.

3. You’ll see the current status, estimated delivery time, and carrier details.

Carriers: Most orders are shipped with local partners such as Tara Courier. Tracking information depends on the carrier’s system.

Real-Time Updates: Updates appear as soon as the carrier scans your package at each stage.

Store Pickup Orders: For pickup orders, you’ll receive the vendor’s address and collection window instead of tracking information.

Questions or Delays: If tracking shows no movement for more than 48 hours, email support@pockettpinch.com with your order number.