What if my order is damaged?

Report Immediately: Contact us as soon as you receive a damaged item. Include photos of the damage and your order number.

How to Report:

1. Go to My Account > Orders.

2. Select the affected order.

3. Click Report Issue and upload photos.

4. Alternatively, email support@pockettpinch.com with your order number and photos.

Return or Exchange:

• Damaged items are eligible for full refunds or replacement.

• Returns must be sent through the original or seller-approved return channel.

• Some carriers, such as Tara Courier, may charge JMD 500 for returns; this may be reimbursed depending on the situation.

Processing Refunds or Replacements:

• Refunds are issued to the original payment method after the returned item is received and inspected.

• Replacements are shipped as soon as the damaged item is confirmed.

Timeframe: Report damages within 48 hours of delivery or pickup to ensure eligibility for a refund or replacement.