Rest assured, we are here to assist you!
If you have received an item that is damaged or not working properly, our customer support team is here to help. We know how disappointing this can be, and we’re dedicated to resolving your issue quickly. Follow these simple steps to initiate the return process:
We’re Sorry You Received a Faulty or Damaged Product
We understand how frustrating it can be to receive a damaged or defective item. Follow the steps below to quickly report the issue and get a replacement, refund, or solution.
What to Do Next
Log into Your Account
- Go to Order History and select the order with the faulty or damaged item.
Click “Report an Issue”
- Select “Faulty/Damaged Item” as the reason for the report.
Upload Photos
- Take clear photos of the issue, including:
- The damaged product
- Packaging and shipping label (if relevant)
- Any visible defect or malfunction
- Take clear photos of the issue, including:
Submit the Report
- Once submitted, we will review your claim within 1-2 business days and contact you via email with the next steps.
Your Options
Free Replacement
- If the product is in stock, we’ll send a replacement at no extra cost.
Full Refund
- If a replacement is not available, we’ll issue a refund to your original payment method.
Store Credit
- Prefer to shop for something else? Choose to receive store credit instead of a refund.
Returning the Damaged Item
Free Return Shipping Label
- We’ll email you a prepaid return label if a return is required.
Pack the Item Securely
- Use the original packaging if possible and include all accessories.
Drop Off or Schedule a Pickup
- Ship the package back to us using the prepaid label.
Frequently Asked Questions
Q: How soon will I get my refund or replacement?
A: Refunds are processed within 5-7 business days of receiving the return. Replacements are shipped as soon as the return is confirmed.
Q: Do I need to return a faulty item?
A: In some cases, we may allow you to keep or dispose of the item without returning it. We’ll provide instructions based on your report.
Q: What if multiple items in my order are damaged?
A: You can report each damaged item from your Order History, and we’ll assist you with replacements or refunds.
Need Help?
If you have further questions, contact us at:
📧 Email: admin@pockettpinch.com
📱 Social Media: Facebook | Instagram | Twitter
We apologize for the inconvenience and will resolve the issue as quickly as possible. Thank you for your patience and for choosing PockettPinch!
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