I’ve received a faulty/defective item

Report Immediately: If an item is faulty or defective, contact us within 48 hours of delivery or pickup. Include photos of the defect and your order number.

How to Report:

1. Go to My Account > Orders.

2. Select the affected order.

3. Click Report Issue and upload photos.

4. Or email support@pockettpinch.com with your order number and images.

Return or Exchange:

• Faulty items are eligible for full refunds or replacement.

• Returns must use the original or seller-approved return channel.

• Some carriers (e.g., Tara Courier) may charge JMD 500 for returns; this may be reimbursed depending on the situation.

Refunds & Replacements:

• Refunds are issued to the original payment method once the returned item is inspected.

• Replacements are shipped after confirmation of the defect.

Important: Reporting within 48 hours ensures your return or replacement is processed quickly and without dispute.