We believe in fair shopping. Whether you're buying from a student, a third-party vendor, or directly from PockettPinch, we're here to make sure your experience is protected.
Return & Exchange Eligibility
- Request must be made within 7 days of purchase.
- Items must be unused, in original packaging, and with tags.
- Proof of purchase is required.
Refund Policy
- Available only within 48 hours if product is still with our delivery partner.
- Refunds processed to original payment method within 7–10 business days.
- After 48 hours, only exchanges are available.
Exchange Policy
We offer exchanges within 7 days. If your requested item is unavailable, you may receive store credit.
Non-Returnable Items
- Perishables
- Intimate wear / personal hygiene items
- Digital products and services
- Custom or made-to-order goods
Who Handles Returns?
- Third-party vendor products: vendor manages return/exchange.
- PockettPinch products: we handle everything directly.
Your Rights Under Jamaican Law
According to the Consumer Protection Act and Fair Trading Act of Jamaica, you are entitled to a remedy if the product is defective or not as advertised.
Learn more at
Consumer Affairs Commission Jamaica.
How to Start a Return or Exchange
- Log in and visit My Orders.
- Select the item and choose "Request Return" or "Request Exchange."
- We or the vendor will respond within 2 business days.
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